Terms of
Service

These Terms of Service (the "Terms") govern your use of zavierflow.com (the "Site") and any deliverable or bundle you order from us (an "Order"). zavierflow is a trade name used by Daniel Cardoso Borges Moreno, a sole trader registered in Portugal with tax number (NIF) 273296566, with address at Rua Geraldo Sem Pavor, 1, 2755-049 Cascais, Portugal. In these Terms, "zavierflow", "we", "us" and "our" refer to Daniel Cardoso Borges Moreno trading as zavierflow. "You" means the person or business placing the Order. A "consumer" is a person who orders for purposes outside their trade, business or profession.

You accept these Terms by ticking the acceptance box at checkout and completing your payment. Please read them together with our Refunds and Withdrawal policy, Delivery and Revisions policy, Intellectual Property terms and Privacy Policy, which form part of these Terms. You can save or print this page at any time, and a link to it is in your order confirmation. Version: 2026-11-10.

We sell web design, Webflow development and motion design services, packaged as fixed-price deliverables. Each deliverable has its own page listing what is included, what is not included, what you need to send us, the format you receive, the revision rounds included and the time to the first draft. The deliverables, bundles and prices on our Services and Bundles pages at the time you order apply, and the item you select is confirmed on the checkout page before you pay.

Everything we deliver is digital: design files, files and changes in your Webflow project, animation and video files, and reports. We do not sell physical goods and nothing is shipped. Calls are not required for any deliverable.

Work outside the published scope can be quoted by email at a fixed price. It is only carried out after you accept the quote and pay for it.

You must be at least 18 years old and able to enter into a binding contract. If you order on behalf of a business, you confirm that you are authorised to do so, and "you" includes that business. You agree to give us accurate information, including a valid email address where we can reach you.

Prices are shown in euros (EUR) and are the total amount you pay for the Order, including Portuguese VAT at the standard rate of 23%. There are no delivery charges. Each Order is paid once, in advance. There is no subscription, no recurring charge and no automatic renewal.

We issue a Portuguese invoice (fatura) for every payment and send it by email within 5 business days. If you need your company name and VAT number on the invoice, add them at checkout or send them to us by email within that time. Where VAT does not apply to your purchase under the law, for example a business customer in another European Union country under the reverse charge, the price stays the same and the invoice shows the applicable VAT treatment.

Payments are processed by Stripe. We never see or store your full card number. Your payment is also subject to Stripe's terms, and the charge appears on your statement as ZAVIERFLOW or a similar descriptor. If your card is not in euros, your bank may add a currency conversion or foreign transaction fee, which we do not receive and cannot refund.

We may decline or cancel an Order, with a full refund, if we suspect fraud, if a price was displayed incorrectly because of an obvious error, if the request falls under section 15, or if we are unable to deliver it. We will tell you by email if this happens.

On the checkout page you review the deliverable, its price and the key terms, then continue to Stripe's secure page, where the final button confirms an order with an obligation to pay. The contract between you and us is concluded when your payment is confirmed. Stripe emails you a receipt, and we confirm your Order by email, with a link to these Terms and the information required by law, within 1 business day. If you do not receive it, check your spam folder and contact us at hello@zavierflow.com.

If you are a consumer, you have the right to withdraw from the contract within 14 days of the day it is concluded, without giving any reason (Decreto-Lei 24/2014). At checkout you can choose:

• To ask us to start straight away. We start as soon as we receive your brief. If you then withdraw within the 14 days, you pay an amount proportionate to the work carried out up to the moment you tell us, as set out in our Refunds and Withdrawal policy. Once the Order has been fully delivered, you no longer have the right of withdrawal. You acknowledge this when you tick the box.
• Not to ask for an early start. We then start on the day after the withdrawal period ends, and all delivery times count from that day or from the day we receive your complete brief, whichever is later.

We apply the same rules to business customers.

After payment you complete a short written brief. The time to your first draft is counted in business days from the day we receive your complete brief, together with the files and access it asks for. We then send the first draft. Where a deliverable includes revision rounds, you send your comments and we revise the work within the number of rounds included. A revision round is one consolidated list of comments sent in a single message.

Revisions refine the work within the original brief. A request that replaces the brief, such as a different page, product or style direction, is new work. The full rules, including what happens if we do not hear from you, are in our Delivery and Revisions policy.

• Give us accurate and complete information in your brief and reply to our questions in reasonable time.
• Only send us texts, images, logos, fonts and data that you are allowed to share with us and to use, and tell us about any restrictions.
• Review the work before you publish it. You decide what goes live, and you are responsible for checking that your website, claims, prices and data collection comply with the law that applies to you, such as consumer, advertising, accessibility and privacy rules.
• Check that names, slogans or logos you adopt are free to use in your markets. We do not carry out trademark searches.
• Keep your accounts secure. When a deliverable needs access to an account, such as Webflow or Figma, invite us through the platform's own user or workspace settings. Never send us passwords.

Webflow deliverables are carried out in your own Webflow project: you invite us to your workspace or project through Webflow's settings, or we build in our workspace and transfer the project to you. We only change what the Order covers, and we ask you to remove our access when the Order is complete. If your project or forms contain personal data about your visitors or customers, we process it only on your behalf and on your instructions, as described in our Privacy Policy.

Our work often runs on platforms we do not control, such as Webflow, Figma, Lottie players, font services, stock image libraries and hosting providers. Their plans, prices, terms, availability and features are set by them. Unless a deliverable says otherwise, costs charged by those providers, such as your Webflow site or workspace plan, hosting, domain, paid fonts, plugins, stock photos or music, are paid by you directly to them. By default we use free or open-licence resources, and we tell you before using anything that costs money.

Webflow, Figma and other platform names are trademarks of their owners. They are mentioned only to describe our work. We are not affiliated with or endorsed by them.

In addition to the right of withdrawal in section 6, you can cancel an Order that has not started (no brief received and no work done) for a full refund at any time up to 12 months after payment, and you can cancel for a full refund if your first draft is more than 5 business days late through no fault of yours. The complete rules, including bundles and how refunds are paid, are in our Refunds and Withdrawal policy.

We work with reasonable skill and care, and every deliverable will match its description and your brief. If something listed on the deliverable page is missing, or the work does not follow the brief, tell us and we will correct it at no cost, in addition to the revision rounds included. If we cannot correct it, we refund you. These commitments do not limit the rights you have under Portuguese consumer law, including, where it applies, Decreto-Lei 84/2021 on the conformity of digital content and services.

When your Order is paid in full and delivered, you receive an exclusive, worldwide and irrevocable licence to use the final deliverable in any way and for the whole duration of copyright, including the right to edit, adapt, publish and register it, and we will sign a formal assignment of the economic rights if you ask for one. Our working methods and general know-how stay with us. If an Order is refunded in full, no rights are granted and you must stop using the work. The details are in our Intellectual Property terms.

We use professional software and may use software tools, including AI-assisted tools, for research, drafts and production tasks. Every deliverable is reviewed and finished by a person before it is sent to you, and we do not put your confidential information into tools that use it to train their models. We may work with trusted freelance specialists bound by confidentiality, and we remain responsible to you for their work.

We keep confidential any non-public information you share with us and use it only to carry out your Order. We do not publish your work or name you as a client without your written permission.

We will not take on, and may cancel with a full refund, any Order that involves illegal products or services, products Stripe does not allow to be sold through its platform, misleading claims (such as fake reviews, invented results or false scarcity), imitating another business or its brand, hate speech or harassment, adult content, or content that targets minors inappropriately. If we have doubts about a request, we ask you before starting.

We deliver the design, build or animation each deliverable describes. We do not promise any particular business result, such as sales, sign-ups, traffic, search rankings, page speed scores on every device or conversion rates, which depend on your product, market, content, budget and other factors outside our control. Reports may include scores and recommendations: they describe the situation when we checked it and are not promises.

You agree not to misuse the Site, including by attempting to gain unauthorised access, interfering with its operation, introducing malicious code, collecting data from it by automated means, or using it for any unlawful purpose.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care. To the extent permitted by law, we are not liable for indirect losses, or for loss of profit, revenue, data or business opportunity, and our total liability in connection with an Order is limited to the amount you paid for that Order.

Nothing in these Terms excludes or limits liability for death or personal injury, for wilful misconduct (dolo) or gross negligence (culpa grave), or any other liability that cannot be excluded or limited under Portuguese law, including Decreto-Lei 446/85, nor the rights you have as a consumer.

We are not responsible for delays caused by events outside our reasonable control, such as internet or power outages, serious illness, natural disasters or platform failures. If this happens, we tell you as soon as possible and agree a new date with you or, if you prefer, cancel the affected Order with a refund for the work not delivered.

If you have a problem with a charge, please contact us at hello@zavierflow.com first. Most issues are solved quickly without a formal dispute. If a dispute is opened with your bank, we may share relevant order and communication records with Stripe and your bank so it can be resolved. This does not affect your right to dispute a charge.

Please send any complaint to hello@zavierflow.com. We reply within 5 business days and try to resolve every complaint by agreement. You can also file a complaint in the Livro de Reclamações Eletrónico.

If you are a consumer and we cannot agree, you can turn to an alternative dispute resolution entity for consumer disputes (Lei 144/2015), such as:

• Centro de Arbitragem de Conflitos de Consumo de Lisboa (Lisbon metropolitan area, which includes Cascais)
• CNIACC, Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (national, for cases outside the regional centres' competence)

More information on these entities is available at consumidor.gov.pt. Consumers living in another European Union country can also ask the European Consumer Centre Portugal for help with a cross-border dispute. Using these entities does not prevent you from going to court.

We handle personal data as described in our Privacy Policy and Cookie Policy.

We may update these Terms from time to time. Changes apply to Orders placed after the new version is published. The version you accepted at checkout continues to apply to your Order. The date and version at the top of this page show when the Terms were last changed.

These Terms are governed by Portuguese law. If you are a consumer living in another country, you also keep the protection of the mandatory consumer law of that country, and you may bring a claim before the courts of the place where you live. If you order as a business, the courts of the judicial district of Lisboa Oeste, in Portugal, have jurisdiction.

These Terms are written in English. If you are a consumer living in Portugal, the essential information is also available in Portuguese in our Legal Notice, and we will send you these Terms in Portuguese on request. If any part of these Terms is found invalid, the rest remains in force. A delay in enforcing a right does not mean we have waived it. You may not transfer an Order to another person without our agreement.

zavierflow, operated by Daniel Cardoso Borges Moreno, NIF 273296566
Rua Geraldo Sem Pavor, 1, 2755-049 Cascais, Portugal
Email: hello@zavierflow.com
Phone: +351 914 790 912
Hours: Monday to Friday, 9:00 to 18:00 Lisbon time