Delivery and
Revisions

Every Order is delivered online. There are no physical goods and nothing is shipped.

• Design work is delivered as a Figma file shared with the email address you choose, which you can duplicate into your own account, together with PNG or PDF previews.
• Webflow work is carried out in your Webflow project, after you invite us through Webflow's workspace or project settings, or built in our workspace and transferred to yours. You receive a change log or a short video, as listed on the deliverable page.
• Motion work is delivered as files (MP4, WebM or MOV, Lottie, SVG) through a download link.
• Reports are delivered as PDF files by email.

All communication happens by email from hello@zavierflow.com. Calls are never required, but you can phone us during working hours.

1. Stripe emails you a receipt straight away.
2. Within 1 business day we email you a confirmation with a link to our Terms and the brief form, and tell you anything we need from you, such as files or an invitation to your Webflow project.
3. When we receive your complete brief, we confirm the date of your first draft. If you did not ask for an early start at checkout, we start on the day after the 14-day withdrawal period ends.

Business days are Monday to Friday, excluding Portuguese national holidays. Our working hours are Monday to Friday, 9:00 to 18:00 Lisbon time.

The time to the first draft for each deliverable is shown below, counted in business days from the day we receive your complete brief:

In a bundle, we deliver the deliverables one after another, in the order listed, and start each one when you approve the previous one or 5 business days after we send it, whichever comes first. Each revised version is sent within 3 business days of receiving your comments. If we cannot meet a date, we tell you before it passes. The consequences of a late delivery are set out in our Refunds and Withdrawal policy.

• A revision round is one consolidated list of comments, sent in a single message. Comments sent in several messages for the same version count as one round when we receive them before we start working on it.
• Revisions refine the work within the original brief. A request that replaces the brief, such as a different page, product or style direction, is new work.
• Deliverables without revision rounds, such as the Website UX Review and the Webflow Speed and SEO Tune-up, include follow-up questions by email for 14 days after delivery, which we answer in writing.
• Extra rounds can be quoted at a fixed price by email.

An Order is complete when you tell us in writing that you are happy with the latest version, or when you have used all the revision rounds included. If we do not hear from you for 30 days after we send a version, we send a reminder. If there is still no reply 15 days after the reminder, the latest version is treated as final and the Order is complete. If you come back later, any revision rounds you had left can be used within 90 days of completion.

We keep a copy of your delivered files for 12 months after delivery and resend them free of charge if you lose them during that time. Download links may expire after 30 days, so please save your own copy as soon as you receive them. Work done in your Webflow project stays in your project.

When a deliverable needs access to Webflow, Figma or another tool, invite us through the tool's own settings with the lowest permission that lets us do the work. Please remove our access when the Order is complete. If access is not given, or is removed before the work is finished, the delivery date moves by the time it takes to restore it.

For anything about an Order in progress, write to hello@zavierflow.com with your order reference, or call +351 914 790 912 during our working hours.